By Ajibola Abayomi,
The Nigeria Immigration Service (NIS) has commenced 2020 SERVICOM Week to sensitize the general public and personnel of the service on compliance procedures and conducts at a-day programme.
According to a statement issued by the NIS National Spokesman, Deputy Comptroller James Sunday in Abuja on Monday, he explained that SERVICOM was an acronym for service compact with all Nigerians was established in 2004 as the outcome of a three-day special Presidential Retreat on service delivery with the President, Ministers, Special Advisers, Presidential aides and Chief Executives of major extra-ministerial departments and parastatals.
He said, the Comptroller General of NIS, Muhammad Babandede MFR approved of the SERVICOM week to educate, sensitise and inform the public and officers on how to address issues that centred on services rendered by NIS officially through the Servicom Unit
James stated “that event of the week involves visitation to the NIS service windows within the NIS Headquarters, the FCT Command of the service, Nnamdi Azikiwe International Airport, Abuja and would be rounded up with award presentation to deserving individuals and offices.
“The SERVICOM Unit operates a Contact Centre that receives all complaints forwarded by phone calls, in person or other means of communication on Service delivery, abuse, lack of satisfaction by NIS clients and customers with the aim to give it quick attention.
“The SERVICOM Unit has delivered on its mandate by ensuring Proper monitoring, report of progress and performance of all the service windows across the Directorate, Zones, Commands of the NIS under SERVICOM obligations through Compliance Evaluations using the SERVICOM Index” he said.